Website Privacy Policy

This Privacy Policy explains how Metrixcare Operations Pty Ltd (trading as Metrixview, "we", "us") handles personal information collected through this website, metrixview.com.

A separate Customer Privacy Policy applies to personal information processed inside the Metrixview platform. Customers see that policy when they sign in. This page is only about the marketing website.

1. Who we are

Metrixcare Operations Pty Ltd (ACN 162 600 795, ABN 90 162 600 795) is an Australian company based in Adelaide, South Australia. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Privacy contact: [email protected].

2. What we collect on this website

When you browse metrixview.com we collect:

• Page analytics via Google Analytics 4 (anonymised IP, pages visited, referrer, broad device and browser type, time on page). We use the measurement ID G-1DQQDZ0VE0.
• Server logs via our Cloudflare-hosted infrastructure (IP address, request timestamp, user agent, response status, geographic region).
• Cross-site visit linking — when you move between metrixview.com, ndis-express.com, app.metrixview.net, and demo.metrixview.net, your browser carries a short anonymous identifier (a Google Analytics linker parameter, _gl) so we can understand the full visit as one journey rather than several disconnected sessions. The identifier is generated by Google Analytics and does not contain personal data.
• Campaign source (UTM tags) — if you arrive from an advertisement, email, or partner link, the URL may carry tags like utm_source, utm_campaign, and utm_medium. We store these tags in your browser for up to 30 days, so that if you later sign up we can attribute the sign-up to the campaign that brought you here. The tags identify the campaign, not you.

When you contact us:

• The contents of your enquiry, including your email address, name (if provided) and any information you choose to include — when you email any of our @metrixview.com or @metrixcare.com addresses, or click a contact link on this site.

We do not run a contact form. All contact happens via direct email and is governed by our email provider's privacy practices.

3. Why we collect it

• To measure how the website is being used and improve it (analytics).
• To detect and prevent abuse (server logs).
• To respond to your enquiries (email).
• To measure the effectiveness of marketing campaigns — by linking the campaign that brought a visitor in (UTM tags) to whether they sign up for a trial or paid plan, without identifying the visitor personally.

We do not use this information to make decisions that affect your rights.

4. Sharing and disclosure

We do not sell personal information. We share it only with:

• Google (Google Analytics, USA) for analytics processing — including cross-site visit linking between our marketing site (this website) and our application (app.metrixview.net, demo.metrixview.net).
• Stripe (USA / Australia) for payment processing. When you sign up for a paid plan, Stripe may forward conversion-event data to Google Analytics on our behalf (an industry practice called the Measurement Protocol), so we can measure trial-to-paid conversion rates. The forwarded data contains the transaction amount, currency, and an anonymous identifier — it does not include your name, email, or payment details.
• Cloudflare (USA, with edge presence globally) for site hosting and security.
• Australian or international authorities if compelled by law.

4a. Conversion attribution records

For paid customers only, we keep an internal database table that links the anonymous Google Analytics identifier from your first visit to your Stripe customer record. This lets us answer questions like "how many trial signups came from the LinkedIn campaign we ran in March" without exposing individual customers. The table is used only for our own internal marketing analytics, is not shared with third parties, and is deleted when you close your account (see section 8 "Your rights").

5. Overseas disclosure

Some of our service providers (Google, Cloudflare) process data outside Australia, including in the United States and Europe. These providers are bound by their own privacy commitments and applicable cross-border transfer mechanisms.

6. Cookies

This website uses Google Analytics cookies for measurement, plus a short-lived cookie to remember the campaign source that brought you here (see section 2). You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by enabling Do Not Track in your browser. You can also clear the campaign-source cookie at any time using your browser's cookie settings. Disabling these cookies will not affect your ability to browse the site.

7. Retention

Analytics data is retained per Google's standard GA4 settings (currently 14 months by default). Server logs are retained for up to 30 days. Email correspondence is retained for as long as needed to respond and for our legitimate business records.

8. Your rights

Under the Australian Privacy Principles you have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate, out of date or incomplete.
• Complain to us about how your personal information has been handled. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Send access, correction or complaint requests to [email protected]. We aim to respond within 30 days.

9. Customers of the Metrixview platform

If you are a customer using the Metrixview product (logged in at the application), a separate Customer Privacy Policy applies to the personal information you and your end users provide through the platform. That policy is presented to you at signup and is accessible from inside your account.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it was last revised. Material changes will be flagged at the top of the page for at least 30 days.